We are committed to supporting service users so that they can continue their lives with dignity and independence and be participating members of their communities. Willow Care (WC) is committed to meeting the needs of those entrusted to our care. We will ensure that service users are able to live the lives they choose, and we support them to remain independent.

All people who are supported by and work at Willow Care & Support Ltd and those who care for them will be treated with dignity and respect. We aim to offer skilled Care to enable service users to achieve their optimum state of health and well- being. We uphold human and citizenship rights of all those we provide Care to and those who work for WC. Individual choice and personal decision-making are the right of all service users, and this right will be supported by all people who work for WC. Individual uniqueness of service users will be recognised and valued. We will reflect this in our Care Plans and how we listen and respond.

Individual privacy and Confidentiality will be respected. We recognise individual need for personal fulfilment and aim to support service users to identify activities that are meaningful to them. Our aim is to move from activity-based care to outcome-based care with the outcomes that are client desired and measurable outcomes.

All those who work for Willow Care & Support Ltd are signed up and committed to our values. To our partners and those we supply staff to, you can be assured that our staff will always act in the best interests of those entrusted to your care.